Solutionreach

Experience the ease of instant communication

With Solutionreach, you can improve your patient experience and connect anytime, anywhere between appointments. With two-way texting and marketing automation, you’ll have more time to focus on patients, building relationships and providing superior dental care.

  • Save time: Automate patient communication tasks, such as appointment reminders, recall campaigns and payment requests, to keep your practice running smoothly and leave time for more meaningful interactions with patients.
  • Boost revenue: Make it easy for patients to pay with a convenient, online payment option. Plus, reduce your number of no-shows and keep your schedule full with appointment and recall reminders.  
  • Increase patient satisfaction: The vast majority of millennials and baby boomers want to receive texts, including appointment reminders, from providers. Offer patients of all ages the convenience they deserve and make life easier for your office team.
Sign up now to receive 60 days of Solutionreach free. Also, spend $2,000 on merchandise within 60 days of purchase and receive a $1,000 statement credit.*
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Overview
Specifications
We understand your workdays are hectic. Solutionreach offers the tools you need to spend less time on phone calls and more time connecting with patients in-office. Solutionreach allows you to personalize and improve the patient experience, prioritize tasks and simplify your workflow.

Easily engage with patients at any time
  • Offer two-way text messaging in addition to phone and email.
  • Prioritize incoming messages by flagging messages that need the fastest response. 
  • Get access to message history to swiftly read the full back-and-forth with each patient.
  • Sync to the patient database so that providers know which patient is texting.
 
Keep patients up to speed
  • Keep patients informed between appointments and share educational content via e-newsletters, email marketing and social media.
  • Share specific treatments or common procedures, offer health tips, promotions, discounts, office news and more.
  • Send your own articles or pre-written articles from Solutionreach.
 
Get paid faster

Make your office more efficient and reduce the amount of time team members spend calling patients about past due payments.
  • Send automated text payment reminders based on criteria you determine such as number of days past due.
  • Send text message links to a secure payment screen.
  • Patients can pay on their smartphone in the office or the comfort of their home.
 
Reduce no-shows

Send appointment reminders and recall reminders so patients don’t forget they have an appointment or are due to schedule one. Send the right message based on how the patient prefers to communicate.
  • Customize your messages.
  • Automate messages via text, email or phone.
  • Determine the most strategic times for messages to be sent.
  • Patients can easily confirm, cancel or reschedule.

*This offer cannot be combined with any other Patterson statement credit offer. Additional terms and restrictions may apply. Offer valid through March 31, 2021, for customers who do not currently utilize the eServices mentioned. This offer may not be valid in all states.
 

Requirements 

Internet 

  • Broadband internet connection 

 

Hard drive 

  • Single Subscriber: 10GB free space 

  • Multi-Subscriber: 20GB free space 

 

Memory 

  • Single Subscriber: 1GB RAM free 

  • Multi-Subscriber: 2GB RAM free 

 

Operating system, Windows 

  • Windows 7, 8, 10 

  • Windows Server 2008, 2012, 2016 

  • .NET 4.5.2 is required to run the SRSync 

  • Windows Server 2000 and Windows XP do not support .NET 4.5.2 

 

Operating system, Mac 

  • macOS Mavericks 10.9 

  • No java installation required 

 

Hard drive space 

  • Single subscriber: 10 GB free space 

  • Multi-subscriber: 20 GB free space 

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